SAC Troubleshooting Guide – INDEX

I. Standard Configurations
A. Big Ben Settings
B. Logic Pro X Preferences/Audio/Devices
G. Pro Tools Playback Engine
H. Audio MIDI Setup
I. Yamaha Mixing Console Word Clock

II. General Computer Solutions
A. Computer behaving erratically
B. DAW Software behaving erratically

III. Hardware Solutions
A. Sound comes out of computer speaker instead of monitors when playing back internal (computer) audio.
B. Clicks, pops, or intermittent static coming from audio monitors
D. Missing inputs or outputs in Pro Tools or Logic

IV. Hard Drive Solutions
A. The “Work Audio” or “Samples” drive accidentally become unmounted (or ejected)

IV. Avid Pro Tools Solutions
A. Pro Tools is behaving erratically – trashing the preferences
B. Pro Tools stops recording and gives a -9161 or a -9162 error code.

V. Apple Logic Pro X Solutions
A. Logic Pro X is behaving erratically – trashing the preferences
B. Logic is getting automatic MIDI signals – controller assignment window

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I. Standard Configurations
A. Big Ben Settings (Click image for larger version)

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B. Logic Pro X Preferences/Audio/Devices (Click image for larger version)

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G. Pro Tools Playback Engine (Click image for larger version)

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H. Audio MIDI Setup (Click image for larger version)

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I. Yamaha Mixing Console Word Clock

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II. General Computer Solutions:
Symptom:
A. The computer is behaving erratically
Solution:
1. Many problems can be solved by restarting the computer.
3. Repair permissions. To repair permissions boot Disk Utility from the dock. Highlight the “19x System” drive. Click the “First Aid” button then click “Run“, click “Continue“. Upon completion of the process, restart the computer.

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Symptom:
B. DAW Software behaving erratically
Solution:
1. Delete preferences associated with the application.
2. Click here for instructions to delete Pro Tools preferences.
3. Click here for instructions to delete Logic Pro X preferences.

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III. Audio Hardware Solutions
Symptom:
A. Sound comes out of computer speaker instead of the audio monitors when playing back internal (computer) audio.
Solution:
1. Open the system preferences panel from the dock.
2. Select the “Sound” preferences.
3. Click the tab that reads “Output“.
4. Select “Symphony 64|Thunderbridge” for the Sound Lab / “Aurora (n) -TB3” for Production Rooms from the list.

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Symptom:
B. Clicks, pops, or intermittent static coming from audio monitors.
Solution:
1. Check to be sure the Big Ben master clock sample rate matches your session or song. Use the up and down keys to select.
2. Check to be sure the Yamaha mixing console is set to “WC IN” using the DIO button.
3. The Big Ben, Yamaha Console, and Lynx Aurora should all have the same sample rate. 

 

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Symptom:
D. Missing inputs or outputs in Pro Tools or Logic
Solution:
1. Pro Tools – be sure the Playback Engine is set to “Aurora (n) -TB3“.
2. Logic – Be sure the Preferences/Audio/Devices “Output Devices” is set to: “Symphony 64|Thunderbridge“.

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IV. Hard Drive Solutions:
Symptom:
A. The “Work Audio” or “Samples” drive accidentally become unmounted (or ejected).
Solution:
Mounting a drive:
1. Open Disk Utility.
2. Highlight the drive that you wish to mount (it should be grayed out).
3. Click the blue “mount” button located at the top of the window in disk utility.
4. The drive is now mounted and will appear on the desktop.

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V. Avid Pro Tools Solutions
Symptom:
A. Pro Tools is behaving erratically – trashing the preferences.
Solution:
1. Navigate to the “19_ System/Users/sac/Library/preferences/” folder. (Hold Option when opening the “Go” Apple menu to view the Library)”.
2. Delete the folder named “Avid“.
3. Next, While still in the “19_ System/Users/sac/Library/preferences/” folder, delete the following preference:
– com.avid.ProTools.plist
4. Repair permissions using Disk Utility from the dock.
5. Restart Computer.

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Symptom:
B. Pro Tools stops recording and gives a -9161 or a -9162 error code.
Solution:
This could be a number of issues but probably relates to folder name length or illegal Unix characters.
1. When creating a session be sure the folder name has less than 31 characters.
2. Avoid using illegal Unix characters in folder and file names These are:
! @ # $ % ^ & ( ) { } ‘ ” ? \ | ; < > + –

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VI. Apple Logic Pro Solutions
Symptom:
A. Logic is behaving erratically – trashing the preferences.
Solution:
1. Navigate to the “19_ System/Users/sac/Library/preferences/” folder. (Hold Option when opening the “Go” Apple menu to view the Library)”.
2. Delete the following preferences:
com.apple.logic.pro.cs
com.apple.logic10.LSSharedFileList.plist
com.apple.logic10.plist
3. Repair permissions using Disk Utility from the dock.
4. Restart Computer.

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Symptom:
B. Logic is getting automatic MIDI signals (Pitch, Volume, Pan… etc). 
Solution:
1. Click on “Logic Pro” menu,  Control Surfaces, Controller Assignments… (Option+Shift+K)
2. Delete everything you see under the “Zone” column. 
3. Once you delete everything under that same column you should only see “(No Zone)”. 

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