Troubleshooting

SAC Troubleshooting Guide – INDEX

I. Standard Configurations
A. Big Ben Settings
B. Logic Pro X Preferences/Audio/Devices
C. Maestro Input Settings
D. Maestro Output Settings
E. Maestro SPDIF and Headphone Settings
F. Maestro System Settings
G. Pro Tools Playback Engine
H. Audio MIDI Setup
I. Yamaha Mixing Console Word Clock

II. General Computer Solutions
A. Computer behaving erratically
B. DAW Software behaving erratically
C. Recycle is asking to be reauthorized

III. Audio Hardware Solutions
A. Sound comes out of computer speaker instead of monitors when playing back internal (computer) audio.
B. Clicks, pops, or intermittent static coming from audio monitors
C. No sound coming from Dynaudio Air6 monitors – Room 197
D. Missing inputs or outputs in Pro Tools or Logic
E. Symphony shows exclamation point and no sound from audio monitors

IV. Hard Drive Solutions
A. The “Work Audio” or “Samples” drive accidentally become unmounted (or ejected)
B. I am done with my session and I need to unmount or eject my USB drive

IV. Avid Pro Tools Solutions
A. Pro Tools is behaving erratically – trashing the preferences
B. Pro Tools stops recording and gives a -9161 or a -9162 error code.

V. Apple Logic Pro X Solutions
A. Logic Pro X is behaving erratically – trashing the preferences
B. 02R96 detection pop up window appears
C. “Logic unable to communicate with 02R96” pop up window keeps appearing and stops session.

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I. Standard Configurations
A. Big Ben Settings (Click image for larger version)
big-ben

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B. Logic Pro X Preferences/Audio/Devices (Click image for larger version)
logic devices

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C. Maestro Input Routing (Click image for larger version)
maestro input routing

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D. Maestro Output Settings (Click image for larger version)
maestro output routing

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E. Maestro SPDIF and Headphone Settings (Click image for larger version)
headphone_spdif

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F. Maestro System Settings ***Note 198A & B Clock Source is “Internal” *** (Click image for larger version)
symphonysource

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G. Pro Tools Playback Engine (Click image for larger version)
playbackengine

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H. Audio MIDI Setup (Click image for larger version)
audiomidi

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I. Yamaha Mixing Console Word Clock Setting (Click image for larger version)
yamaha_wc

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II. General Computer Solutions:
Symptom:
A. The computer is behaving erratically
Solution:
1. Many problems can be solved by restarting the computer.
2. Also try booting the program first and then opening your song or session from within the program as opposed to clicking on the song or session file.
3. If problems persist, repair permissions. To repair permissions boot Disk Utility from the dock. Highlight the “19_ System” drive. Click the “First Aid” button then click “Run”. Upon completion of the process, restart the computer.

Disk Utility Permission Repair

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Symptom:
B. DAW Software behaving erratically
Solution:
1. Delete preferences associated with the application.
2. Click here for instructions to delete Pro Tools preferences.
3. Click here for instructions to delete Logic Pro X preferences.

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Symptom:
C. Recycle is asking to be reauthorized.
Solution:
1. This can only be done by the Technical Staff. Please click here to send a trouble report indicating that Recycle need to be authorized

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III. Audio Hardware Solutions
Symptom:
A. Sound comes out of computer speaker instead of the audio monitors when playing back internal (computer) audio.
Solution:
1. Open the system preferences panel from the dock.
2. Select the “Sound” preferences.
3. Click the tab that reads “Output”.
4. Select “Symphony 64|Thunderbridge” from the list.
5. Be sure you have the “Symphony” digital input enabled under Monitor section on the mixing console.

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Symptom:
B. Clicks, pops, or intermittent static coming from audio monitors.
Solution:
1. Check to be sure the Big Ben master clock sample rate matches your session or song. Use the up and down keys to select.
2. Check to be sure the Yamaha mixing console is set to “WC IN” using the DIO button. Click here for setting picture.
3. Check to be sure the Maestro system settings are correct. “Clock Source” should be “Word Clock.” “Sample Rate” should match the Big Ben and your Session/Song setting. And “Symphony” Source should be set to: “Port 1: 32ch” Click here for setting picture.

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Symptom:
C. Dynaudio Speakers in 197 – No sound coming from speakers.
Solution:
1. Try switching back and forth between Preset 1 and 2 on the monitor control box.

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Symptom:
D. Missing inputs or outputs in Pro Tools or Logic
Solution:
1. Pro Tools – be sure the Playback Engine is set to “Symphony 64|Thunderbridge”. Click here for screenshot.
2. Logic – Be sure the Preferences/Audio/Devices “Output Devices” is set to: “Symphony 64|Thunderbridge”. Click here for screenshot.

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Symptom:
E. Symphony shows exclamation point and no sound from audio monitors
Solution:
1. “Symphony 64|Thunderbridge” should be selected in Audio MIDI Setup Click here for screenshot.
2. Source should be “Port 1:32ch”. Click here for screenshot.

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IV. Hard Drive Solutions:
Symptom:
A. The “Work Audio” or “Samples” drive accidentally become unmounted (or ejected).
Solution:
Mounting a drive:
1. Open Disk Utility.
2. Highlight the drive that you wish to mount (it should be grayed out).
3. Click the blue “mount” button located at the top of the window in disk utility.
4. The drive is now mounted and will appear on the desktop.

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Symptom:
B. I am done with my session and I need to unmount or eject my firewire drive.
Solution:
Unmounting a drive:
1. Highlight the drive that you wish to mount.
2. Go to the “File” menu (be sure you are in “Finder”).
3. Select “Eject ______” (the highlighted disk name will appear where I have the line).
4. The disk is now unmounted.

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V. Avid Pro Tools Solutions
Symptom:
A. Pro Tools is behaving erratically – trashing the preferences.
Solution:
1. Navigate to the “19_ System/Users/sac/Library/preferences/” folder.
2. Delete the folder named “Avid“.
3. Next, While still in the “19_ System/Users/sac/Library/preferences/” folder, delete the following preference:
– com.avid.ProTools.plist
4. Repair permissions using Disk Utility from the dock.
5. Restart Computer.

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Symptom:
B. Pro Tools stops recording and gives a -9161 or a -9162 error code.
Solution:
This could be a number of issues but probably relates to folder name length or illegal Unix characters.
1. When creating a session be sure the folder name has less than 31 characters.
2. Avoid using illegal Unix characters in folder and file names These are:
! @ # $ % ^ & ( ) { } ‘ ” ? \ | ; < > + –

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VI. Apple Logic Pro Solutions
Symptom:
A. Logic is behaving erratically – trashing the preferences.
Solution:
1. Navigate to the “19_ System/Users/sac/Library/preferences/” folder.
2. Delete the following preferences:
com.apple.logic.pro.cs
com.apple.logic10.LSSharedFileList.plist
com.apple.logic10.plist
3. Repair permissions using Disk Utility from the dock.
4. Restart Computer.
5. After rebooting Logic, navigate to the “Key Commands” from the Logic Pro X menu window and click the “US set+JP mods” to reimport the key commands.
logic_key_commands

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Symptom:
B. 02R96 detection pop up window appears. You will see this picture:
Solution:
1. Simply click OK and continue with the session. This is just Logic recognizing the 02R96.

Symptom:
C. “Logic unable to communicate with 02R96”. Pop up window keeps appearing and stops session.
Solution:
1. On the 01V depress the DIO/Setup switch in the Display Access section.
2. Use the page left and right buttons and F keys below the display to navigate to the Midi/Host page.
3. Use the Parameter Wheel and page left and right buttons to set the DAW to “USB 2-3”.
4. Select Remote in the Layer section.
5. In Logic, go to the menu: Logic Preferences/Control Surfaces/set up.
6. Click on the picture of the 01V96 (the one on the right)
7. Set the Out port to Yamaha 01V96 Port 2
8. Set the Input to Yamaha 01V96 Port 2
9. This should correct the problem.

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